Kirk tossed that quote in the air as Mike (another customer) and I chided him about his very, very, very organized Bike Shop. He was fun to chide, but gosh, that quote really fits Kirk. He is exceptionally meticulous in his work, and that, in tandem with his caring demeanor, really sets him apart.
I recently bought a gently used bike and brought it in to Kirk's shop. I needed someone knowledgeable to assess the bike, and then advise and guide me. "Should I keep it, or should I buy something else instead?" Kirk made my day by not giving an immediate answer. He carefully measured the bike and me, and as he did, he asked probing questions about my goals and aspirations with regards to cycling. It was only after he had considered the bike's merits, my fit on the bike, and my intentions with the sport that he pronounced, yes, this was a good fit.Kirk then advised a few improvements and carefully explained the benefit of each suggested change. He also suggested ways in which I could broaden my experience with cycling. I left the bike with him for a few days, and when I picked it up this morning, I couldn't have been happier. It's such a great feeling when you know that your trust is well-placed, when someone takes exceptional care of you and really looks out for your best interest.
And look at that bike! Isn't she sweet?!
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